Privacy policy

At Sip N’ Trip Tea House™, we honor the sacred relationship between people and plants — and that includes how we care for your personal information. This Privacy Policy describes how your data is collected, used, and protected when you engage with our website, place an order, or communicate with us.

Our store is powered by Shopify, which helps us securely process transactions and manage your experience. By accessing our Services, you agree to the collection and use of your information as described here.

🔐 Information We Collect

We may collect or process the following personal information, depending on how you interact with our store and where you live:

  • Contact details: Name, address, email, phone number

  • Payment info: Credit/debit card data (securely processed by Shopify)

  • Account info: Username, password (if you create an account)

  • Order history: Items viewed, added to cart, purchased, returned

  • Device/browser data: IP address, cookies, time zone, interaction history

  • Communications: Emails or messages you send to us

🌱 How We Use Your Information

We use this information to:

  • Process and fulfill your orders

  • Send confirmations, shipping updates, and customer support replies

  • Personalize your experience (e.g., product recommendations)

  • Improve our website’s performance and offerings

  • Comply with legal obligations

  • Detect fraud and keep your data secure

We do not sell or rent your personal information. Ever.

🤝 Third-Party Services & Shopify

We partner with trusted third parties like:

  • Shopify (store hosting & checkout)

  • USPS (shipping)

  • Payment processors (Shopify Payments, PayPal)

  • Analytics or email tools (if you opt-in)

Shopify may collect and use some of your data independently under their own Consumer Privacy Policy. You can learn more or manage your privacy preferences at:
👉 https://privacy.shopify.com/

🌐 Cookies & Targeted Ads

We may use cookies to:

  • Improve site speed and performance

  • Remember your cart or preferences

  • Show relevant ads on other platforms (e.g., Facebook, Google)

You can opt out of targeted advertising or limit cookies through your browser or these platforms:

🧾 Your Privacy Rights

Depending on your region (e.g., California, EU, UK), you may have the right to:

  • Access or delete your data

  • Correct inaccuracies

  • Request a copy of your information

  • Opt out of sale/sharing for ads

  • Appeal data-related decisions

To make a request, email us at: sipntripteahouse@gmail.com
We may ask to verify your identity before proceeding.

🧒 Children’s Data

Our site is not intended for use by children under the age of majority. We do not knowingly collect information from minors. If you believe your child has shared data with us, contact us for removal.

✉️ Data Storage & Retention

We retain personal information only as long as necessary to:

  • Complete your order

  • Maintain records for taxes/legal reasons

  • Improve your experience

Shopify protects data with encryption and strict controls, but no method is 100% secure. Avoid sending sensitive info over unsecured channels.

🗺 International Transfers

If you live outside the U.S., your data may be transferred to our systems or Shopify’s in other countries. Shopify uses compliant legal safeguards (e.g., Standard Contractual Clauses) when transferring personal information internationally.

🔄 Updates to This Policy

We may revise this policy to reflect legal changes or internal updates. The most recent version will always appear here with the “Last updated” date.

📮 Contact Us

For any questions or privacy requests, contact us at:
📧 sipntripteahouse@gmail.com